Shipping & Returns

SHIPPING RATES

Below are available shipping methods for all BestWigShop.com orders placed through the website orders.
Rates & Delivery via USPS (United States Postal Service) and UPS (United Parcel Service of America)

Questions? If you're not sure about shipping to your particular location, please do not hesitate to call our professional customer service representatives at 1-888-947-9447 or email us at info@bestwigshop.com.

RETURN POLICY

THERE ARE ABSOLUTELY NO RETURNS ON ANY ITEMS.

At BestWigShop.com we take very pride in our reputation for quality and excellent value of our products. If any reason you are dissatisfied with a purchase, we will assist you without delay to exchange your item.

Exchange for items returned within 5 business days of invoice date will be credited to your account redeemable with your next purchase. This store credit will last as long as your account is in our records.

Unfortunately, the following items are not eligible for return and exchange:

a) Custom Wigs, Clearance or Discontinued Items, Accessories, Care Products
b) Items not in the original conditions (altered, worn, damaged, or not in factory condition)
c) Items without all tags and not in original packaging box

Color matching is not easy. Therefore, you can exchange your item’s color and a restocking fee of 15% will be waived for the first time only although a handling fee of 5% will apply.

You may exchange your products with any brands or any items you wish. You don't have to limit yourself to a certain brand.

A restocking charge is required for exchange for styles or for color after the first exchange has been made since we do not resell the returned items at a clearance due to hygienic reasons. Therefore, $20 or 15% of the item*, whichever is greater, will be charged and deducted from your store credit.
* Restocking fee may increase to customers who frequently request for exchange.

Please note: a) the above regulations do not apply to customers who received incorrect or defective orders, b) the original shipping and handling charges are not refundable.

BestWigShop.com for a return item. Do not send back your merchandise without writing this number on the box. Without an EMA on the outside of the shipping box (not on the package of the wig), your package will not be accepted and sent back to you (shipping charges will also apply).

Before shipping your returning item to us, please follow these instructions for returning merchandise.

1. Place all original contents inside original wig box and put into shipping package.
2. In a separate piece of paper or backside of the invoice, please indicate the reason for exchange.
3. Enclose the above-mentioned documents inside the shipping box.
4. Seal securely with tape and do not forget to put down your EMA on the top of your package.
5. Now you are ready to ship your retuning item!!

Returning address is:

BestWigShop.com
7051 Clairemont Mesa Blvd #304B
San Diego, CA 92111